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How Online Booking Helps Shops Free Up Their Phones
Ratchet+Wrench interviews two shop owners running online booking platforms, including M&M Car Care Center operator Jason Smith, on what happens when 5-6% of bookings shift from phone to digital. The direct benefit: fewer incoming calls for service advisors to attend to, which means more time for the customers already in the shop or on active calls. Pairs well with the AI voice agent story because the two tools solve the same problem from different angles.