What AI Should Sound Like to Customers

Harvard Business Review's March 2026 piece on voice AI's emergence as a primary customer interface. Key data points for shop owners: the global voice-assistant market is projected to pass $30 billion by 2030, and Gartner expects conversational AI to resolve 70% of customer-service journeys by 2028. Useful context on why the category Olelo operates in is still early-stage but moving fast.