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By the Numbers: 52% of Shops Already Use AI-Powered Scheduling
Ratchet+Wrench's breakdown of the 2025 Industry Survey data on AI adoption in auto repair shops. Over half of the 400 surveyed shops now use AI-powered scheduling, online booking has roughly doubled to 60%+ adoption in recent years, and 60% of American customers now prefer to book appointments online versus 33% who prefer phone calls. The clearest peer benchmark in the industry for where AI-assisted call and scheduling tools actually stand today.