Olelo Intelligence

The official Olelo Intelligence website and the category-defining entry point for AI sales coaching in auto repair. The homepage covers the full pitch: three product modules, ultra-fast deployment, the 24x ROI impact numbers, and a rotating set of AAMCO operator testimonials. Start here to get oriented before diving into the individual modules.

Dedicated product page for Olelo's AI Voice Agent, the module that answers overflow and after-hours calls, books appointments, and sends instant SMS alerts to shop staff. The agent is trained on each shop's specific phone procedure so it follows the same script a top advisor would, every single time. This is the module most shops turn on first to stop the immediate revenue bleed from missed calls.

The About Us page introduces the Olelo founding team, led by CEO Miki Hardisty and Chief Product Officer Ed Moore, alongside their AI and engineering bench. Hardisty's background spans National CTO at Jack in the Box and CTO/COO at ProService Hawaii, bringing a rare mix of enterprise operations and applied AI expertise. Context on the founders matters in an emerging category where buyers want to know the people behind the technology.

Shops can submit their contact info and receive a free missed-opportunity report within 48 hours, showing exactly where calls are slipping through and how much revenue is recoverable. This is the lowest-commitment way for an operator to see real data on their own phones before ever booking a demo. Treat this as the de facto starting point for any shop owner curious about the platform.

Schedule a demo with Olelo AI to explore how our solutions can enhance your business operations. Simply enter your contact information, and our team will reach out to you shortly to discuss your requirements.

Olelo's LinkedIn page is the most active channel for product updates, customer wins, and industry commentary from the founding team. Shop owners and franchise operators can follow along for fresh case studies and benchmarks as new AAMCO locations come online. A good companion subscription to the website for anyone tracking the AI coaching category as it matures.

Ratchet+Wrench breaks down why the phone is no longer a support function, but the primary moment of truth for a shop. Customers who call are often stressed, thinking worst-case scenario about their vehicle, and the first 30 seconds of the call decide whether they book or move on. Sets up the central premise of this stack: shops leak revenue at the exact moment they should be capturing it.

A breakdown from Dytech Auto Group's general manager on the most common mistakes advisors make on the phone, including rushing the greeting, letting untrained staff pick up, and relying on rigid scripts. The piece highlights how even small phone habits compound into lost appointments across a month. Good diagnostic read for operators who want to audit their own phone procedure before adding any technology.

Ratchet+Wrench interviews trainer Roy Gray on why most shops have no idea how many callers end the call without booking, and how to start tracking it with nothing more than a pen and paper. One case study shows a shop hitting its highest sales month of the year within a month of starting structured phone training. A practical starting point for any operator who wants to quantify the leak before trying to fix it.

Elite trainer Jen Monclus explains why shop-level numbers hide the real story and why tracking each advisor's individual closing ratio is where the revenue leak becomes visible. A typical advisor should be closing 50 to 80 percent of what they pitch, and anything below that is pure lost margin. Essential reading for managers trying to turn anecdotes about "my best advisor" into actual data.

Phone trainer Jonnie Wright explains the behavioral pattern that slowly drains shop revenue: advisors who give the customer exactly what they asked for and no more. The result is bays full of oil changes, tire rotations, and squeaks that do not pay the bills, even when car count looks healthy. Reframes the revenue leak as a behavioral problem, not just a phone problem.

The 2024 Ratchet+Wrench Industry Survey Report pulls data from nearly 400 independent auto repair shops across the US, covering labor rates, the effect of advisors on revenue, and the shops that separate themselves from the pack. The report is free and remains the most useful public benchmark for comparing your own numbers against peers. Gives operators the external reference point they need to stop guessing what "good" looks like.