Older Vehicles, Fewer Techs, More Demand on Your Phones

The AAPEX show publishes Auto Care Association CEO Bill Hanvey's analysis on why the shortage is getting worse and what the industry is doing about it. Key data points: the average US vehicle is now 12.8 years old, about 80 percent of repair capacity lives in the aftermarket, and consumers will spend around $435B on repair and maintenance this year. Useful for building the case internally on why investing in call handling and advisor coaching now, before capacity tightens further, is non-negotiable.