The Technician Shortage Makes Every Missed Call More Expensive

The Auto Care Association's position page on the industry-wide technician shortage explains why repair capacity is structurally constrained even as demand grows. With nearly 292 million vehicles on US roads needing service, every missed call represents revenue that a shop may never have the capacity to recover later. Critical context for why the revenue leak is not just a shop problem, it is an industry-wide capacity problem.