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Code Story
Code Story is a podcast featuring founders, tech leaders, CTO's, CEO's, and software architects, reflecting on their human story in creating world changing, disruptive digital products.
stacklist.com/codestory
Code Story is a podcast featuring founders, tech leaders, CTO's, CEO's, and software architects, reflecting on their human story in creating world changing, disruptive digital products.
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Moving Beyond Simple Chatbots for B2C Support
Code Story podcast episode S12 E6 features Michael Fester, co-founder of 14.ai, discussing how agentic AI layers can replace simple chatbots to run end-to-end B2C support and operations. Fester shares his background in number theory at Cambridge, his first startup acquired by Sonos, and the creation story behind 14.ai's mission to set a new standard for AI-driven support operations.
Built for AI agentsACO · 561 tokens
Summary
Code Story podcast episode S12 E6 features Michael Fester, co-founder of 14.ai, discussing how agentic AI layers can replace simple chatbots to run end-to-end B2C support and operations. Fester shares his background in number theory at Cambridge, his first startup acquired by Sonos, and the creation story behind 14.ai's mission to set a new standard for AI-driven support operations.
Tags
agentic-ai · chatbots · b2c-support · startup · podcast · customer-operations · ai-support
Key entities
Michael Fester (person, 0.99) · 14.ai (organization, 0.98) · Sonos (organization, 0.9) · Agentic AI (concept, 0.95) · B2C Support Operations (concept, 0.9) · Code Story (organization, 0.95) · Cambridge (location, 0.85) · Denmark (location, 0.8) · Paris (location, 0.8) · Unblocked (organization, 0.6) · Mezmo (organization, 0.6) · Braingrid.ai (organization, 0.6)
Classification
transcript · language en · status final
Provenance
claude-opus-4-6 via @stacklist/mcp-server@2.0.0, confidence 0.85, 24 Jul 2026