Question 1

What is the Elevation® Exterior Waterproofing System and why does Cemplex use it?

Accepted Answer

The Elevation® Exterior Waterproofing System from Formulated Materials® is described as the cutting edge of elevated waterproofing technology. It features patented termination pockets, a complete component methodology, and requires factory-trained installation. Cemplex installs this system as a Premier Licensed Dealer, which is what qualifies their projects for the 10-year system warranty.

Question 2

What are Cemplex Pockets® and what do they do?

Accepted Answer

Cemplex Pockets® are a patented component of Cemplex's balcony waterproofing system designed to funnel water away from the building. They are a key differentiator in Cemplex's approach to preventing water intrusion on balconies, breezeways, and corridors.

Question 3

Why does Cemplex flood-test every balcony, and is that standard in the industry?

Accepted Answer

Cemplex flood-tests every balcony before concrete installation to detect potential leaks early, preventing water damage, structural failure, and costly callbacks. This is not standard industry practice — it's a Cemplex-specific standard that ensures the waterproofing system is verified before the elevated concrete is placed on top.

Question 4

How does Cemplex address the common failure point at railing penetrations?

Accepted Answer

Cemplex identifies the railing penetration as where most balcony waterproofing fails. To solve this, they engineer the railing connection as an integrated part of the waterproofing system, installed by the same factory-trained crew and covered under the same warranty. They also offer T-Bar railing upgrades as part of their continuous improvement in balcony system design.

Question 5

What does the 10-year system warranty cover and what makes it valid?

Accepted Answer

The 10-year system warranty is described as the industry's best and is only valid when the Elevation® system is installed by a Premier Licensed Dealer like Cemplex. Factory-trained installation is what makes the warranty hold — no shortcuts or workarounds are permitted. This warranty covers the waterproofing system including integrated components like the railing connections.