---
title: "Recording Links: collect reports without requiring an install"
url: https://stacklist.com/card/f4a5451c-efd1-4cd3-8343-d0daf204876d
source_url: "https://jam.dev/docs/recording-links"
stack: https://stacklist.com/c/technology/stack/9804e6f8-fa41-4bd0-9ad7-1085de33efd5
summary: "Recording Links is a Jam feature that lets anyone record their screen and submit a bug report via a shareable URL without requiring an account, browser extension, or downloads. The feature supports reusable links, URL parameters for customization, and works across Chrome, Edge, Firefox, and Safari for use cases like customer support, QA workflows, and remote debugging."
tags: "recording-links, screen-recording, customer-support, bug-reports, browser-extension, jam, qa-workflows"
key_entities: "Jam (technology), Recording Links (concept), Chrome (technology), Edge (technology), Firefox (technology), Safari (technology), Zendesk (technology), HubSpot (technology), Jira (technology), Intercom (technology), Slack (technology)"
classification: "tutorial"
content_hash: "sha256:6365ef0cd6be1a5333de1f91313ca3a77cdd6310161fba8c0919a83facb1b6aa"
acp_version: "0.2"
token_counts_approximate: 2043
visibility: public
agent_accessible: true
status: "final"
---

# Recording Links: collect reports without requiring an install

Recording Links are shareable URLs that let anyone record their screen and send you a Jam. No browser extension, no account, no downloads required. Generate a link from your dashboard or browser extension, paste it wherever your customers already are, and receive a full recording with technical context the moment they submit. ​ How it works 1 Generate a recording link Create a link from your Jam dashboard or from the browser extension. 2 Share the link Paste it into an email, support ticket, chat message, or customer form. 3 Recipient clicks and records The link opens directly in their browser. They click Start Recording and capture the issue. 4 Recording appears in your dashboard You receive an email notification and the Jam appears in your dashboard with full technical context. Recording Links work on any device. Recipients do not need a Jam account or the browser extension. Compatible with the desktop versions of Chrome, Edge, Firefox, and Safari. ​ When to use Recording Links Customer support. Replace vague descriptions with visual reproductions. External bug reports. Get technical context from users outside your team. QA workflows. Capture specific scenarios and environments. Remote debugging. See issues that occur only in specific setups. ​ Create a link From the browser extension From the dashboard 1 Open the extension Click the Jam strawberry icon to open the extension. 2 Click Request a Recording Select Request a Recording from the menu. 3 Name your link (optional) Give it a name, or paste the URL of the customer conversation (from Zendesk, HubSpot, Jira, etc.) as the link name for later reference. 4 Choose workspace or domain (optional) If you have multiple workspaces or custom domains, select the one you want to use. 5 Create the link Click Create link . The link is automatically copied to your clipboard. 1 Go to Recording Links Navigate to jam.dev/s/recording-links . 2 Create a new link Click + New . A pop-up appears. 3 Name your link (optional) Optionally name the link or paste the URL of the customer conversation for reference. 4 Create the link Click Create Link . The link is automatically copied to your clipboard, ready for sharing. ​ Share a link Recording Links work anywhere you can paste a URL: Email : “Hi there, can you click this link and show us what you’re experiencing? [recording link]” Support tickets : paste directly into Zendesk, Intercom, or HubSpot responses Chat messages : Slack, Teams, or any messaging platform Customer forms : include in help documentation or contact forms When you create a link, paste the URL of the customer conversation as the link name. That way, you always have the context when a new recording comes in. ​ What recipients experience The recording flow is designed for non-technical users: Instant access : the link opens directly in their browser, no downloads Simple interface : a large Start Recording button with clear instructions One-click recording : captures their screen, showing the bug Submit recording : recording uploads automatically and notifies you immediately ​ View submissions Jams submitted through a Recording Link appear in your Jam dashboard as regular Jams: You receive an email notification when a Jam from your Recording Link is recorded. Find the recording in your workspace’s Jam dashboard and in the Recording Links page , where you can see all Jams grouped by link. ​ Reusable links Recording Links are reusable by default. A single link can receive unlimited submissions, making them ideal for: Ongoing customer support or QA workflows Feedback buttons embedded in your product Email signatures Pinned Slack messages ​ URL parameters Customize the behavior of any Recording Link by appending query parameters to the URL. ​ Set the Jam title Use jam-title to pre-populate the title of every Jam created from this link: https://recorder.jam.dev/QrBnf3s?jam-title=Shopping+cart+bug For a same-domain Recording URL: https://www.yoursite.com/?jam-id=QrBnf3s&jam-title=Shopping+cart+bug ​ Additional parameters Parameter Description jam-title=<TITLE> Sets the title of the recorded Jam jam-folder=<FOLDER_ID> Routes the Jam into a specific folder. Use the 4-character folder ID from the folder’s URL in your dashboard: https://jam.dev/s/<WORKSPACE-ID>/<FOLDER-ID> jam-reference=<URL_OR_EMAIL> Associates a user identifier or URL (e.g., a helpdesk conversation, issue tracker link) URL parameters are useful when building macros, text expanders, or custom link generators for your team. You can encode the ticket URL and title directly into the recording link before sending it. ​ Capture logs from your domain By default, Recording Links capture only screen recordings. To also collect console logs, network requests, user interaction events, and enable automatic blurring, you need to connect your domain and install Jam’s scripts on your site. Once configured, logs are automatically attached to each submitted Jam. See Connect your domain for the full setup guide. ​ Privacy and automatic blurring When your domain is connected , Jam can automatically detect and blur sensitive information during recordings. Blurring happens directly in the browser before the recording is uploaded, so sensitive data never leaves the user’s device unprotected. ​ What gets blurred automatically Jam detects and blurs the following by default: Password fields Credit card numbers (including CVV, expiration, and card number fields) Social security numbers and tax IDs Bank account and routing numbers Passport and driver’s license fields Phone numbers and email addresses API keys and tokens Jam also recognizes privacy selectors from popular session replay tools. If you already use FullStory, Hotjar, LogRocket, Sentry, Microsoft Clarity, OpenReplay, Highlight.io, ContentSquare, Matomo, Heap, or Amplitude, your existing privacy configuration works automatically with Jam. ​ Custom blur rules If you run Jam on your own domain, control blur behavior with HTML data attributes: <!-- Force blur on an element --> < div data-jam-blur > Sensitive content </ div > <!-- Prevent blur on an element --> < div data-jam-no-blur > Non-sensitive content </ div > To pass custom CSS selectors using the SDK: import * as jam from "@jam.dev/recording-links/sdk" ; jam .initialize ({ blurSelectors : ".my-custom-blur-class" }); Or using a <meta> tag: < meta name = "jam:blur" content = ".my-custom-blur-class" /> Manual opt-out ( data-jam-no-blur ) overrides all other blur rules, including custom selectors. ​ Limitations Content inside iframes must be blurred entirely. Selective blurring inside an iframe is not supported. Flashes of unblurred content may occur on page load if your UI initializes before Jam.js. Move Jam.js initialization earlier in your page’s execution to prevent this. When the browser window is resized during a recording, blurred content may briefly become visible as the page reflows. ​ FAQ Can anyone use a Recording Link? Yes. Anyone with the link can record. No account or installation is required. Do Recording Links expire? No. Recording Links are reusable and do not expire. A single link can receive unlimited submissions. Can I restrict who can submit recordings? Recording Links are accessible to anyone with the URL. There is no way to restrict submissions to specific users. Do Recording Links capture console logs automatically? No. By default, Recording Links capture screen recordings only. To capture console logs and network requests, you must connect your domain and install Jam’s Recorder and Capture scripts. Are recordings secure? Yes. Jam automatically blurs sensitive information directly in the browser before the recording is uploaded. Sensitive data never reaches Jam’s servers unprotected. Can I customize what happens when someone submits a recording? Yes. Use URL parameters to route recordings to specific folders ( jam-folder ), set a custom Jam title ( jam-title ), or associate a reference URL or user identifier ( jam-reference ). Instant Replay Privacy Previous Fin (fka Intercom) Next ⌘ I