{"version":"1.0","type":"card","id":"f32f4812-9f0f-473b-b9e3-52a01036ebe7","url":"https://stacklist.com/card/f32f4812-9f0f-473b-b9e3-52a01036ebe7","title":"Why Customers Already Prefer Text Over Calls","source_url":"https://www.jdpower.com/business/press-releases/2023-us-customer-service-index-csi-study","note":"J.D. Power's 2023 Customer Service Index found 54% of Gen X, Y, and Z customers now prefer text updates over phone calls. A human receptionist or answering service only handles voice and an AI voice agent can text staff and customers instantly, matching how people actually want to communicate now.\n","image":{"url":"https://ucarecdn.com/1fa7ba0e-8805-4aaa-9192-e3b3188e75ba/","alt":"Why Customers Already Prefer Text Over Calls","width":3120,"height":2640},"stack":{"id":"54647fe6-e354-4f33-9593-8fccb7854c39","title":"AI Voice Agent vs. Answering Service vs. Human Receptionist","url":"https://stacklist.com/stack/54647fe6-e354-4f33-9593-8fccb7854c39"},"created_at":"2026-07-22T02:55:45.029Z","updated_at":null,"aco":null,"_links":{"self":"/api/public/card/f32f4812-9f0f-473b-b9e3-52a01036ebe7.json","html":"https://stacklist.com/card/f32f4812-9f0f-473b-b9e3-52a01036ebe7","md":"/api/public/card/f32f4812-9f0f-473b-b9e3-52a01036ebe7.md","stack_json":"/api/public/stack/54647fe6-e354-4f33-9593-8fccb7854c39.json"}}