{"version":"1.0","type":"card","id":"d8bfa471-7ece-49cf-bca0-d0d1ba719bb7","url":"https://stacklist.com/card/d8bfa471-7ece-49cf-bca0-d0d1ba719bb7","title":"J.D. Power: Text Is Now the Preferred Communication Channel for Service","source_url":"https://www.jdpower.com/business/press-releases/2023-us-customer-service-index-csi-study","note":"The 2023 J.D. Power U.S. Customer Service Index Study, which tracks dealership service experience across the industry.\n\nKey finding: 54% of Gen X, Y, and Z service customers now prefer text messaging over phone calls for service updates, and dealerships send simple text messages 21% of the time to update customers versus 17% for phone calls.\n\nFoundational data point for why Olelo's SMS alert system matters to staff and customers alike.\n","image":{"url":"https://ucarecdn.com/d5ee7e2b-6952-4f12-9ab8-fe901d572121/","alt":"J.D. Power: Text Is Now the Preferred Communication Channel for Service","width":1200,"height":630},"stack":{"id":"478743d4-d90d-428e-ad43-3c750f1cd505","title":"AI Voice Agent for Auto Repair","url":"https://stacklist.com/c/business/stack/478743d4-d90d-428e-ad43-3c750f1cd505"},"created_at":"2026-04-20T12:37:57.707Z","updated_at":null,"aco":null,"_links":{"self":"/api/public/card/d8bfa471-7ece-49cf-bca0-d0d1ba719bb7.json","html":"https://stacklist.com/card/d8bfa471-7ece-49cf-bca0-d0d1ba719bb7","md":"/api/public/card/d8bfa471-7ece-49cf-bca0-d0d1ba719bb7.md","stack_json":"/api/public/stack/478743d4-d90d-428e-ad43-3c750f1cd505.json"}}