{"version":"1.0","type":"card","id":"d7e3f9f5-24b8-4dc2-9bbf-493bc8cd3d25","url":"https://stacklist.com/card/d7e3f9f5-24b8-4dc2-9bbf-493bc8cd3d25","title":"Why So Many Service Advisors Become Order Takers","source_url":"https://www.ratchetandwrench.com/topic-category/finance-and-operations/article/11488599/best-practices-for-filling-one-of-the-most-important-challenging-positions-in-your-shop-july-01-2015","note":"Phone trainer Jonnie Wright explains the behavioral pattern that slowly drains shop revenue: advisors who give the customer exactly what they asked for and no more.\n\nThe result is bays full of oil changes, tire rotations, and squeaks that do not pay the bills, even when car count looks healthy.\n\nReframes the revenue leak as a behavioral problem, not just a phone problem.\n","image":{"url":"https://ucarecdn.com/a2641aa1-f39a-4ae8-b6d8-f274c09ba830/","alt":"Why So Many Service Advisors Become Order Takers","width":1200,"height":630},"stack":{"id":"e6df7f4c-6760-44f6-aa0c-62a5fe46155c","title":"The Revenue Leak Problem in Auto Repair","url":"https://stacklist.com/c/business/stack/e6df7f4c-6760-44f6-aa0c-62a5fe46155c"},"created_at":"2026-04-17T17:46:13.271Z","updated_at":null,"aco":null,"_links":{"self":"/api/public/card/d7e3f9f5-24b8-4dc2-9bbf-493bc8cd3d25.json","html":"https://stacklist.com/card/d7e3f9f5-24b8-4dc2-9bbf-493bc8cd3d25","md":"/api/public/card/d7e3f9f5-24b8-4dc2-9bbf-493bc8cd3d25.md","stack_json":"/api/public/stack/e6df7f4c-6760-44f6-aa0c-62a5fe46155c.json"}}