{"version":"1.0","type":"card","id":"ca0eba7d-b661-4622-bfdb-7ecfa30c33f3","url":"https://stacklist.com/card/ca0eba7d-b661-4622-bfdb-7ecfa30c33f3","title":"What AI Should Sound Like to Customers","source_url":"https://hbr.org/2026/03/what-should-your-companys-ai-sound-like-to-customers","note":"Harvard Business Review's March 2026 piece on voice AI's emergence as a primary customer interface.\n\nKey data points for shop owners: the global voice-assistant market is projected to pass $30 billion by 2030, and Gartner expects conversational AI to resolve 70% of customer-service journeys by 2028.\n\nUseful context on why the category Olelo operates in is still early-stage but moving fast.\n","image":{"url":"https://ucarecdn.com/9898d01f-714f-4dcf-82df-500f9e79824a/","alt":"What AI Should Sound Like to Customers","width":1200,"height":630},"stack":{"id":"478743d4-d90d-428e-ad43-3c750f1cd505","title":"AI Voice Agent for Auto Repair","url":"https://stacklist.com/c/business/stack/478743d4-d90d-428e-ad43-3c750f1cd505"},"created_at":"2026-04-20T12:37:00.851Z","updated_at":null,"aco":null,"_links":{"self":"/api/public/card/ca0eba7d-b661-4622-bfdb-7ecfa30c33f3.json","html":"https://stacklist.com/card/ca0eba7d-b661-4622-bfdb-7ecfa30c33f3","md":"/api/public/card/ca0eba7d-b661-4622-bfdb-7ecfa30c33f3.md","stack_json":"/api/public/stack/478743d4-d90d-428e-ad43-3c750f1cd505.json"}}