---
title: "Why Luxury Hotels Are Replacing Front-Desk Forms with AI"
url: https://stacklist.com/card/b9896a20-60cb-48fe-b656-8567530dfca9
source_url: "https://www.codestory.co/episodes/s12-bonus-why-your-favorite-luxury-hotel-is-quietly-replacing-front-desk-forms-with-ai-agents-with-harman-singh-narula-co-founder-ceo-of-canary-technologies/"
stack: https://stacklist.com/c/podcast/stack/4a7cc3d8-26c0-4ce0-839a-302d608bd60a
summary: "Code Story podcast features Harman Singh Narula, Co-Founder and CEO of Canary Technologies, discussing how luxury hotels are replacing front-desk forms with AI agents. The episode explores Narula's background in hospitality and the thesis that the hotel tech stack should be customer-facing."
tags: "hospitality-tech, ai-agents, startup, hotel-technology, canary-technologies, podcast, entrepreneurship"
key_entities: "Harman Singh Narula (person), Canary Technologies (organization), AI Agents (concept), Hotel Tech Stack (concept), Code Story (organization), New York City (location), San Francisco (location), Hospitality Technology (concept)"
classification: "transcript"
content_hash: "sha256:23cd9e45fe7a685dfbef85514f39c3a62ba5dd502a1a70d04b0150aef99dd94a"
acp_version: "0.2"
token_counts_approximate: 573
visibility: public
agent_accessible: true
status: "final"
---

# Why Luxury Hotels Are Replacing Front-Desk Forms with AI

Code Story: Insights from Startup Tech Leaders — S12 Bonus: Why Your Favorite Luxury Hotel Is Quietly Replacing Front-Desk Forms with AI Agents with Harman Singh Narula, Co-Founder & CEO of Canary Technologies Listen to Episode S12 Bonus: Why Your Favorite Luxury Hotel Is Quietly Replacing Front-Desk Forms with AI Agents with Harman Singh Narula, Co-Founder & CEO of Canary Technologies Code Story: Insights from Startup Tech Leaders 0:00 19:58 1× Harman Narula lives in NYC with his wife and 2 young kids. He was born in the states, from parents who immigrated to the country from India. The "immigrant household" was one that focused on hard work and ethics - and it was fueled by the lore of his grandfather's entrepreneurial adventures. He's a big Knicks fan, and likes to take in a game when he can. And prior to NYC, he lived in San Francisco for 10 years or so, and picked up bike riding. Though he hasn't picked it back up just yet, he hopes to eventually. Harman spent a lot of his early career in hospitality. His now co-founder worked in this space as well, but primarily on the technology size. So all the conversations he and his friend were having were referencing this eco-system. Eventually, they landed on a thesis that the "hotel tech stack" or operating system - should be customer facing. This is the creation story of Canary Technologies . Sponsors Unblocked (https://getunblocked.com/codestory) TECH Domains (https://get.tech/codestory) Mezmo (https://mezmo.com/codestory) Braingrid.ai (https://braingrid.link/code-story) Alcor (https://alcor.com/podcast) Equitybee (http://codestory.co/equitybee) Terms and conditions: Equitybee executes private financing contracts (PFCs) allowing investors a certain claim to ESO upon liquidation event; Could limit your profits. Funding in not guaranteed. PFCs brokered by EquityBee Securities, member FINRA. LInks https://www.canarytechnologies.com/ https://www.linkedin.com/in/harmansn/ Our Sponsors: * Check out Cash App and use my code CASHAPP10 for a great deal: https://cash.app * Check out Plaud AI and use my code CODESTORY for a great deal: https://plaud.ai Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy Latest Season of the Podcast is Sponsored By