{"version":"1.0","type":"card","id":"b1f03b50-cc4c-488c-a640-6fb05b1ad0b4","url":"https://stacklist.com/card/b1f03b50-cc4c-488c-a640-6fb05b1ad0b4","title":"SaaS Customer Interaction and Online Reputation Insights","source_url":"https://www.codestory.co/episodes/s1-e14-saas-customer-interaction-and-scaling-online-reputation-dennis-steele-podium/","note":"Learn how Dennis Steele built Podium to help businesses manage online reputation at scale. Discover SaaS growth strategies and customer interaction insights.","image":{"url":"https://ucarecdn.com/a792a24d-871b-4777-89a5-a88b33d3d0f9/","alt":"SaaS Customer Interaction and Online Reputation Insights","width":3000,"height":3000},"stack":{"id":"3a406b14-9caf-4bda-984a-5fac77212615","title":"Code Story Podcast Season 1: Founder Interviews & Tech Startups","url":"https://stacklist.com/c/podcast/stack/3a406b14-9caf-4bda-984a-5fac77212615"},"created_at":"2026-08-11T21:11:08.855Z","updated_at":null,"aco":{"summary":"Dennis Steele, co-founder of Podium, discusses how he transitioned from a non-tech background through the DevMountain bootcamp to build a SaaS platform for managing online reputation. The episode covers customer interaction strategies, scaling challenges, and the journey of building Podium into a unified reputation management tool for businesses.","tags":["saas","online-reputation","startup","podcast","customer-interaction","scaling","software-development"],"key_entities":[{"name":"Dennis Steele","type":"person","confidence":0.98},{"name":"Podium","type":"organization","confidence":0.97},{"name":"DevMountain","type":"organization","confidence":0.9},{"name":"Code Story","type":"organization","confidence":0.92},{"name":"Noah Labhart","type":"person","confidence":0.85},{"name":"BYU","type":"organization","confidence":0.88},{"name":"Hackbright Academy","type":"organization","confidence":0.75},{"name":"online reputation management","type":"concept","confidence":0.93},{"name":"SaaS","type":"concept","confidence":0.9},{"name":"George Mocharko","type":"person","confidence":0.8},{"name":"Transistor.fm","type":"technology","confidence":0.7}],"classification":"transcript","language":"en","confidence":0.85,"provenance":{"model":"claude-opus-4-6","tool":"@stacklist/mcp-server@2.0.0","confidence":0.85,"timestamp":"2026-08-10T15:08:12.726Z"},"token_counts":{"approximate":451,"cl100k":404},"content_hash":"sha256:a4d2a6189ea3977632f1669513f80a6eacbe9e0ef2a68257ddcfc6524cb324ff","acp_version":"0.2","body_available":true,"body_tokens":451,"visibility":"public","agent_accessible":true,"status":"final"},"_links":{"self":"/api/public/card/b1f03b50-cc4c-488c-a640-6fb05b1ad0b4.json","html":"https://stacklist.com/card/b1f03b50-cc4c-488c-a640-6fb05b1ad0b4","md":"/api/public/card/b1f03b50-cc4c-488c-a640-6fb05b1ad0b4.md","stack_json":"/api/public/stack/3a406b14-9caf-4bda-984a-5fac77212615.json"}}