---
title: "Chime is cutting 10% of staff - about 150 roles - on AI-driven efficiency"
url: https://stacklist.com/card/b0835244-2a49-4b4e-bda2-633ebff74d01
source_url: "https://www.pymnts.com/news/banking/2026/chime-cuts-10percent-of-workforce-in-ai-pivot/"
stack: https://stacklist.com/c/finance/stack/b29a0779-37ee-4177-95ec-7026903a8847
summary: "Chime Financial is laying off approximately 150 employees, representing 10% of its workforce, citing AI-driven efficiency gains and a need to restructure for its next growth phase. CEO Chris Britt stated the cuts reflect a shift toward smaller, faster teams and new capabilities as the company prepares for public company standards."
tags: "layoffs, artificial-intelligence, digital-banking, workforce-reduction, fintech, ai-efficiency, chatbots"
key_entities: "Chime Financial (organization), Chris Britt (person), PYMNTS (organization), Bloomberg (organization), Bain & Company (organization), Visa (organization), OpenAI (organization), Amazon (organization), Artificial Intelligence (technology), Voicebots (technology), Chatbots (technology), Workforce Reduction (concept), AI-driven Efficiency (concept), Digital Banking (concept)"
classification: "analysis"
content_hash: "sha256:9bb0ca169bb1623e3ca8e712308e7437ad7f9fd6f2a9146582e809e298c460f0"
acp_version: "0.2"
token_counts_approximate: 831
visibility: public
agent_accessible: true
status: "final"
---

# Chime is cutting 10% of staff - about 150 roles - on AI-driven efficiency

Chime Cuts 10% of Workforce in AI Pivot --> By PYMNTS  |  July 31, 2026 Share: -->  |  Listen to Article Listen Pause --> Chime Financial plans to lay off about 150 people, or 10% of its workforce, Bloomberg reported Friday (July 31), citing a memo to employees from Chime CEO and Co-Founder Chris Britt . Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yes Subscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and to the sharing of your information with our sponsor, if applicable, in accordance with our Privacy Policy and Terms and Conditions . Δ Reached by PYMNTS, Chime declined to comment on the report. In an excerpt from the memo obtained by PYMNTS, Britt said that as Chime enters “the next era,” the company needs new skills to harness the benefits of artificial intelligence, smaller teams to move faster and get things done, and the accelerated growth and operating discipline required of public companies. “Today we’re making changes across the company to organize for this next chapter,” Britt said in the memo. “In some areas, that means a flatter structure and smaller squads. In others, it means building new capabilities.” Chime said in a Wednesday (July 29) post on X that it was included in a recent Bain & Company report as an example of a company that rebuilt its customer service around AI. In a follow-up post , Chime said: “As many as 70% of Chime support interactions now run through voicebots and chatbots. Chatbots resolve about 75% of those conversations; voicebots resolve 66% of the calls where members choose self-service.” PYMNTS reported in May that during Chime’s first-quarter earnings call, the executive commentary emphasized AI as an operational feature across the platform’s back end . The company said AI-assisted coding increased from approximately 29% to 84% of code shipped internally over a four-month period, which management said improved product velocity while allowing headcount growth to remain relatively flat. Chime also indicated during the call that AI-driven efficiencies contributed to operating leverage during the first quarter, helping expand margins while continuing to scale new products and services. It was reported Sunday (July 26) that American tech companies have cut close to 140,000 jobs this year amid record AI spending. Those reductions account for more than a third of this year’s announced layoffs in the U.S., according to the report. On Tuesday (July 28), Visa confirmed a report that it is cutting about 2,600 jobs , or 7% of its workforce, primarily from its technology and product teams, to reinvest in consumer payments, commercial and money movement solutions, and value-added services such as stablecoin, cross-border and B2B offerings. The report said the cuts were enabled in part by AI. Recommended Chime Cuts 10% of Workforce in AI Pivot Amazon Completes $50 Billion Investment in OpenAI New York Sues Kalshi in Fight Over Prediction Market Regulations Federal Data Shows Consumers Under Pressure As Spending Outruns Income See More In: artificial intelligence , Chime , Digital Banking , Layoffs , News , PYMNTS News , What's Hot