---
title: "Hayley Kleiman - Head of Client Operations - People"
url: https://stacklist.com/card/a0306062-9bbd-4c5e-a8ab-61d84bf10a70
source_url: "https://www.factotum.com/team-member/hayley-kleiman/"
stack: https://stacklist.com/stack/a5438e69-1752-40ff-9e5b-b1be21bbac03
summary: "Hayley Kleiman is Head of Client Operations at Factotum with over 20 years of HR experience across retail, digital, and professional services sectors. She specializes in strategic HR guidance, organizational change management, talent development, and building trusted client partnerships to create engaged workplaces."
tags: "hr-leadership, client-operations, people-management, organizational-change, talent-development, employee-relations, business-transformation"
key_entities: "Hayley Kleiman (person), Factotum (organization), Sainsbury's (organization), Kuala Lumpur (location), organizational-change-management (concept), talent-development (concept), Charlie Bennett (person), Rachel King (person), Leah Tyrrell (person)"
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# Hayley Kleiman - Head of Client Operations - People

Hayley Kleiman Head of Client Operations - People Something you might not know about Hayley Hayley was once on a poster for Specsavers. Her favourite city Kuala Lumpur is Hayley’s favourite holiday destination. Three songs you’ll find on Hayley’s Spotify playlist Yellow- Coldplay I’m still standing – Elton John Purple rain – Prince What got Hayley started Hayley’s career in HR began more than 20 years ago while working at Sainsbury’s. Originally from a retail background, she found herself moving into HR by chance and quickly discovered a passion for supporting people and helping businesses navigate change. Over the years, she has built experience across every area of HR, from recruitment, training and coaching to wellbeing, employee relations and senior leadership. As her career progressed, she moved into increasingly strategic roles, leading teams and supporting organisations through complex people challenges across a range of industries. Hayley is excellent at • Taking a proactive approach to people challenges. Hayley anticipates issues before they arise, helping businesses navigate change smoothly and effectively. • Remaining calm under pressure. Whether managing restructures, employee relations or organisational change, she provides measured, practical advice when it’s needed most. • Building trusted relationships. Hayley is approachable, knowledgeable and committed to delivering pragmatic HR solutions that support both businesses and their people. About Hayley Hayley is an experienced HR leader with more than two decades of experience supporting organisations across the retail, digital and professional services sectors. Throughout her career, she has worked in both national and international roles, leading HR teams while delivering strategic guidance across recruitment, employee relations, organisational design, wellbeing, talent development, restructures and business transformation. As Head of Client Operations, HR Services, she enjoys the variety that comes with supporting multiple organisations, helping clients tackle everything from disciplinary matters and restructures to improving company culture, retention and employee engagement. Alongside her strategic expertise, Hayley enjoys remaining hands-on, working closely with clients to deliver practical solutions tailored to their individual needs. A career highlight was creating and rolling out an internal talent division for a growing business, helping develop home-grown talent, strengthen succession planning and significantly improve employee retention. Her combination of strategic thinking, commercial understanding and approachable leadership allows her to build lasting partnerships while helping businesses create stronger, more engaged workplaces. She’s inspired by Hayley is inspired by her mum Connect on Linkedin +447792620335 hayley.kleiman@factotum.com Sweet Savoury Early bird Night owl City life Country life We're here to make you smile Charlie Bennett Manager Partner at Media Bounty Sweet Savoury Early bird Night owl City life Country life Meet Charlie Rachel King Financial Controller at Accountancy Action Sweet Savoury Early bird Night owl City life Country life Meet Rachel Leah Tyrrell Business Manager at Accountancy Action Sweet Savoury Early bird Night owl CIty life Country life Meet Leah Manage Cookie Consent The site uses cookies to provide you with a great user experience. By using our website, you accept our use of cookies. Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. Statistics Statistics The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing Marketing The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. Manage options Manage services Manage {vendor_count} vendors Read more about these purposes Accept Deny View preferences Save preferences View preferences {title} {title} {title} Manage consent