---
title: "About Us - Prometix"
url: https://stacklist.com/card/8e0c3b4f-b823-4f64-bd69-d304b84fbdcb
source_url: "https://prometix.com.au/about-us/"
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summary: "Prometix is a 13-year-old Australian Microsoft Solution Partner that designs, implements, and supports technology solutions to help organizations improve collaboration, productivity, and operational efficiency. The company emphasizes empathy-driven innovation, integrity, and partnership, with a structured account management process spanning onboarding, needs assessment, strategic planning, and continuous improvement."
tags: "microsoft-solutions, account-management, digital-transformation, customer-success, australia-based"
key_entities: "Prometix (organization), Microsoft (technology), Azure (technology), Australia (location), Sydney (location), Melbourne (location), Canberra (location), Brisbane (location), account-management (concept), digital-transformation (concept)"
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---

# About Us - Prometix

Prometix About Us At Prometix, we design, implement and support Microsoft-based solutions that help organisations across Australia, from Sydney to Melbourne, Canberra to Brisbane, work better together by making information easier to access, share and manage. 13 Years in Business Established 2012 Australia Based People, Process & Technology Microsoft Solution Partner BizApps, Modern Work, Digital and App Innovation Azure SUPPORTING YOUR SUCCESS Creating Certainty with Microsoft Solutions Prometix designs, implements and supports solutions based on Microsoft Technologies that help our customers to more easily use and share information as individuals and in teams. This allows people to perform their jobs more efficiently to reduce operational costs and risk, improve productivity and increase competitiveness. Our business is about combining our technical and creative skills and blending these perfectly to deliver compelling business tools and digital experiences for all users. Every organisation knows it needs to change, but not always where to start. Our role is to challenge assumptions, guide that change and bring hard earned insights from years of delivery across Health and Aged Care, Government, Non Profit, Real Estate, Education, Utilities and Mining, supporting teams across Australia, from Sydney to Melbourne, Canberra to Brisbane. Principles Of Our Work Empathy-Driven Innovation Our solutions aim to reduce digital clutter and give time back to people. That's innovation with heart. Diversity, Inclusion & Belonging Our team spans cultures, backgrounds, and time zones, yet we collaborate like a jazz band Integrity is Non-Negotiable No shortcuts. No gimmicks. Our clients trust us not just for what we deliver, but for how we show up. Accountability in Action If something goes wrong (and sometimes it does!), we own it, fix it, and learn from it. Partnership Over Projects We’re not vendors. We’re companions on a transformation journey. Purpose-Fueled Work Culture We believe happy teams build brilliant solutions. When our people thrive, so do our clients. Excellence Without Ego We’re always learning, always growing, and we never let titles get in the way of teamwork. Curiosity That Drives Change The world of tech evolves by the minute—and so do we. Meet Our Team SYDNEY CANBERRA MELBOURNE Prometix Collaborate Account Management Onboarding This is the initial step where a new client is introduced to the company's products or services. 01 Needs Assessment Account managers work closely with clients to understand their specific needs and requirements. This involves identifying pain points, challenges and objective to tailor solution's accordingly. 02 Developing Account Plans Based on the needs assessment, account managers ceate strategic account plans outlining the steps needed to meet client goals. 03 Regular Communication Account managers maintain regular communication with client to provide updates, address concerns, and ensure satisfaction. 04 Renewal & Retention Account managers work to ensure client satisfaction and retention by delivering value, building strong relationships and addressing any concerns proactively. 05 Reporting & Analysis Account managers track and analyze key metrics related to client accounts, such as revenue, retention rates and customer satisfaction scores. 06 Problem Resolution Account managers serve as the primary point of contact for clients and are responsible for resolving any issues or conflicts that may arise. 07 Upselling & Cross-selling Account managers identify opportunities to upsell or cross-sell additional products or services to existing clients. 08 Feedback Collection Account managers gather feedback from clients to understand their experiences, preferences and areas for improvement. 09 Continuous Improvement Account management processes are continually reviewed and refined to ensure effectiveness and adaptability to changing client needs and market conditions. 10 Trusted by Industry Leaders Our Trusted Partner AvePoint has worked with Microsoft for more than 20 years to help organisations get the most from their Microsoft 365 and Azure environments. They specialise in data governance, protection and SaaS optimisation—enabling automation, compliance and scalable service delivery. Crayon is a global expert in software asset management, cloud licensing and IT cost optimisation. They support organisations in getting the most value from their software and cloud investments while maintaining compliance and minimising waste RecordPoint offers a cloud-based platform that lets organisations discover, classify and govern their data no matter where it lives. Their toolset covers the full information lifecycle—from creation to disposal—so businesses in regulated industries can stay compliant and manage risk. Powell Software builds digital workplace solutions that turn Microsoft 365 tools like Teams and SharePoint into modern, easy-to-use hubs. Their platforms emphasise employee engagement, efficient collaboration and streamlined governance to help teams work better together. ShareGate simplifies migrations, governance and optimisation of Microsoft 365 environments. Trusted by over 100,000 IT professionals, their platform supports tenant-to-tenant migrations, workload modernisation and data protection. It helps organisations manage their Microsoft 365 estates with less friction and more control. Ideagen OnePlace Solutions is a Microsoft Gold Partner delivering cloud-based software that helps organisations get more value from their Microsoft 365, Teams and SharePoint investments. They offer a suite of tools that simplify how users engage with business systems, enabling better collaboration, information management, governance and compliance. As a Microsoft Solutions Partner, we work closely with Microsoft to deliver secure, scalable and intelligent solutions powered by the Microsoft 365 and Azure ecosystem As a Microsoft Solutions Partner, we work closely with Microsoft to deliver secure, scalable and intelligent solutions powered by the Microsoft 365 and Azure ecosystem