---
title: "Meet Jam for Customer Support"
url: https://stacklist.com/card/7de1de8b-d926-4323-8b3f-e5db15c09eb0
source_url: "https://jam.dev/blog/announcing-jam-for-customer-support-bug-reporting/"
stack: https://stacklist.com/c/technology/stack/59e34f56-97fe-404a-b1dc-329689ea2de5
summary: "Jam for Customer Support is a new product that enables support agents to capture screen recordings with dev logs directly from customer chat, requiring no installation from customers. The tool integrates with Intercom (with Zendesk and HubSpot coming soon) and provides engineers with console logs, network requests, repro steps, and session details to debug customer issues instantly."
tags: "customer-support, bug-tracking, screen-recording, debugging, dev-tools, intercom, jam"
key_entities: "Jam (organization), Intercom (technology), Zendesk (technology), HubSpot (technology), screen recording (concept), customer support debugging (concept), DevTools (technology)"
classification: "memo"
content_hash: "sha256:eedcc24c92be9762ea77768334553e4131825da0a0931f4fa73b9817e5e9f079"
acp_version: "0.2"
token_counts_approximate: 372
visibility: public
agent_accessible: true
status: "final"
---

# Meet Jam for Customer Support

Meet  Jam for Customer Support , a brand new product to help you fix customer issues in seconds! Now you can get  dev logs + screen recording  right from customer chat. Your customers don’t need to install anything, it’s 1–click, right in chat. And engineers instantly see what customers see, with full DevTools to debug! You can check it out here ! Let us give you a product tour! For the first time, your customers can record Jams without having to install anything. No more jumping on calls to debug, or debating whether a bug is real again! Let us show you: Here’s how it works: Support agent  requests to record  the customer’s screen, directly in chat. Customer  1-click accepts  the request to record their screen. Support agent  gets back a Jam  with the video + debug details to share with devs. That’s it! Engineers get everything they need to fix the issue: console logs, network reqs, repro steps, session details. No back and forth needed. Jam for Customer Support is available on Intercom today, and we’ll be adding more helpdesks shortly (Zendesk next, then HubSpot). Get started free! We can’t wait for you to get started. You can share this  90 second product walkthrough  with your customer support team to help them get started. Get Started Happy faster debugging for customer issues! ⚡️ Dealing with bugs is 💩, but not with Jam. Capture bugs fast, in a format that thousands of developers love. Get Jam for free