{"version":"1.0","type":"card","id":"785f29c2-77fe-4aac-b67b-aa65eb51e8e4","url":"https://stacklist.com/card/785f29c2-77fe-4aac-b67b-aa65eb51e8e4","title":"How to Actually Measure the Calls Your Shop is Missing","source_url":"https://www.ratchetandwrench.com/rw-print/toolbox/article/11490452/whatrsquos-the-hang-up-november-01-2012","note":"Ratchet+Wrench interviews trainer Roy Gray on why most shops have no idea how many callers end the call without booking, and how to start tracking it with nothing more than a pen and paper.\n\nOne case study shows a shop hitting its highest sales month of the year within a month of starting structured phone training.\n\nA practical starting point for any operator who wants to quantify the leak before trying to fix it.\n","image":{"url":"https://ucarecdn.com/353c79fd-4302-4c83-9365-bcdf0f566683/","alt":"How to Actually Measure the Calls Your Shop is Missing","width":1200,"height":630},"stack":{"id":"e6df7f4c-6760-44f6-aa0c-62a5fe46155c","title":"The Revenue Leak Problem in Auto Repair","url":"https://stacklist.com/c/business/stack/e6df7f4c-6760-44f6-aa0c-62a5fe46155c"},"created_at":"2026-04-17T17:45:03.394Z","updated_at":null,"aco":null,"_links":{"self":"/api/public/card/785f29c2-77fe-4aac-b67b-aa65eb51e8e4.json","html":"https://stacklist.com/card/785f29c2-77fe-4aac-b67b-aa65eb51e8e4","md":"/api/public/card/785f29c2-77fe-4aac-b67b-aa65eb51e8e4.md","stack_json":"/api/public/stack/e6df7f4c-6760-44f6-aa0c-62a5fe46155c.json"}}