---
title: "REZA"
url: https://stacklist.com/card/6e54d2c5-b112-4b30-bbd4-d5ea09f5a106
stack: https://stacklist.com/stack/5a7765d2-19d4-48d8-ac02-be90267c3712
summary: "Reza Ali Khan is an experienced hospitality professional with 11+ years of track record managing restaurants and guest services across UAE, Saudi Arabia, Oman, and India. He demonstrates expertise in restaurant operations, staff training, customer satisfaction, and process improvement with proven achievements in reducing turnover and exceeding service targets."
tags: "hospitality, restaurant-management, resume, customer-service, operations"
key_entities: "Reza Ali Khan (person), Coco Grill & Lounge Dubai Mall (organization), Al-Mouwasat Hospital (organization), Al-Noor Restaurant (organization), Bawa Hotels & Restaurant (organization), Al-Munajem Group (organization), The Leela Hotels (organization), Dubai (location), Saudi Arabia (location), Oman (location), India (location), Riyadh (location), HACCP protocols (concept)"
classification: "reference"
content_hash: "sha256:947c48bcc74d73040b377e8e6a3995918122078579493de52203593917965742"
acp_version: "0.2"
token_counts_approximate: 1116
visibility: public
agent_accessible: true
status: "final"
---

# REZA

REZA ALI KHAN 
PROFILE 
We ll - or ga niz ed , d is c iplin ed a n d 
de p e n dab l e – th e c onsumm a t e 
hospit a lity pro fe ssion a l . 
11+ y ea rs ’ tr ac k r ec or d o f 
su cce ss m a n ag in g a l a r ge 
volum e o f g u e sts a n d h a n d lin g 
str e ss f ul situ a tions in fa st p aced 
hospit a lity e nvironm e nts t ea m - 
pl a y e r who e njoys workin g with 
hospit a lity st aff to a tt a in th e 
g o a ls c oll ab or a tiv e ly . 
CONTACT 
rezaalikhh@gmail.com 
Passport no : V7790698 
Place of issue : Riyadh 
Date of birth : 29.03.1986 
Date of issue : 11.07.2021 
Date of expiry : 30.06.2031 
E XPERIENCE 
RESTAURANT MANAGER 
Coco Grill & Lounge Dubai Mall - UAE 
A PRIL 2022 – A UGUST 2026 
● Inspect table layouts in the station ensuring that they 
meet the standards. 
● Follow An SOP daily in a restaurant step-by-step set 
of instructions that guides staff on how to perform 
specific tasks consistently. 
● Ensuring compliance with licensing, hygiene and health and 
safety legislation, Promoting and marketing the business. 
● Responsible Coordinate daily Front of the House and 
Back of the restaurant operations. 
● Deliver superior service and maximize customer 
service. 
● Manage restaurant ’ s good image and suggest ways 
to improve it. 
● Oversee stock levels, place orders, and manage 
relationships with suppliers. 
RESTAURANT SUPERVISOR 
Al-Hajry Overseas/Al Mouwasat Hospital - SAUDI ARABIA 
April 2018 – January 2022 
● Handling customer enquiries and complaints. 
● Taking reservations with assisting to attendent. 
● Achieve positive outcomes from guest queries in a 
timely and efficient manner 
● Comply with hotel security, fire regulations, and all health 
and safety legislation. 

PERSONAL DETAILS 
Na m e : Re z a A li 
L o ca tion : B y c ull a 
Na tion a lity : I n d i a 
Ma rit a l S t a tus : Ma rri ed 
La n g u age known : E n g lish , H in d i , 
A r ab i c 
Ca ll N um be r : +91-7304136233 
COMPUTER SKILLS 
MS Off i ce ( E x ce l , W or d , 
P ow e r P oint ), Pe t P ooj a , 
C lou d ERP . 
K EY A CHIEVEMENTS : 
● Successfully led the team to 
consistently exceed monthly 
customer satisfaction targets. 
● Implemented a new training 
program resulting in a 30% 
Improvement in waiter and 
waitress staffs on customer 
service expectations, safety 
procedures, proper food handling, 
and Hazard analysis and critical 
control points protocols. 
● Established a peer mentorship 
program contributing to a 20% 
reduction in employee 
Turnover within the team. 
RESTAURANT SUPERVISOR 
Al-Noor Restaurant - OMAN 
Feb ru a ry 2017 – Ma r c h 2020 
● Always greet and welcome guests promptly in a 
warm and friendly manner, always thank and 
give fond farewell to guests conveying 
anticipation for their next visit. 
● Communicate with the kitchen regarding any 
menu questions, the length of wait, and product 
availability & take an active role in coaching 
and developing junior staff. 
● Process Improvement: Initiate and lead process 
improvement initiatives to streamline customer 
Service procedures, resulting in increased efficiency 
and improved response times. 
H EAD WAITER 
Ba w a H ot e ls & Re st a ur a nt - INDIA 
Dece m be r 2015 – Ja nu a ry 2017 
● Provide excellent customer service, always strive 
towards best customer satisfaction and greet 
customers and present menus.make suggestions 
based on their preference.take and serve 
food/drinks orders. 
● Cooperate and communicate with all serving and 
kitchen staff.adhere to all relevant health 
department rules/regulations and all customer 
service guidelines 
WAITER 
Al-Munajem Group - Saudi Arabia 
Se pt e m be r 2013 – Dece m be r 2015 
● Greet customers and hand out menus.take meal and 
beverage orders from customers and place these 
orders in the kitchen.make menu recommendations 
and inform patrons of any specials. Deliver meals 
and beverages to tables when they have been 

prepared. 

WAITER 
The Leela Hotels - INDIA 
Feb ru a ry 2009 – A u g ust 2013 
WAITER 
Mahesh Lunch Home - INDIA 
A u g ust 2005 – Dece m be r 2008 
EDUCATION 
B ACHELOR OF ENGINEERING 
S UNRISE U NIVERSITY , 
KOTA 
S EPTEMBER , 2016 
KEY SKILLS 
 Customer service skills. 
● The ability to accept criticism and work well under 
pressure. 
● Tea m Leadership. 
● Active listening skills. 
● F in a n c i a l Analysis. 
● C ustom e r Re l a tionship Management. 
● Problem-solving Skills and Customer Focus. 
● Strategic Foresight.