{"version":"1.0","type":"card","id":"64ce0924-8e2c-4e1b-ae69-8249b169317c","url":"https://stacklist.com/card/64ce0924-8e2c-4e1b-ae69-8249b169317c","title":"The Service Advisor is the First Customer Impression","source_url":"https://www.ratchetandwrench.com/running-a-shop/shop-customers/article/33011331/on-the-phone-hero","note":"Ratchet+Wrench breaks down why the phone is no longer a support function, but the primary moment of truth for a shop.\n\nCustomers who call are often stressed, thinking worst-case scenario about their vehicle, and the first 30 seconds of the call decide whether they book or move on.\n\nSets up the central premise of this stack: shops leak revenue at the exact moment they should be capturing it.\n","image":{"url":"https://ucarecdn.com/6c9a83fc-1bf5-4a00-abd9-ca94319c5903/","alt":"The Service Advisor is the First Customer Impression","width":1200,"height":630},"stack":{"id":"e6df7f4c-6760-44f6-aa0c-62a5fe46155c","title":"The Revenue Leak Problem in Auto Repair","url":"https://stacklist.com/c/business/stack/e6df7f4c-6760-44f6-aa0c-62a5fe46155c"},"created_at":"2026-04-17T17:43:09.099Z","updated_at":null,"aco":null,"_links":{"self":"/api/public/card/64ce0924-8e2c-4e1b-ae69-8249b169317c.json","html":"https://stacklist.com/card/64ce0924-8e2c-4e1b-ae69-8249b169317c","md":"/api/public/card/64ce0924-8e2c-4e1b-ae69-8249b169317c.md","stack_json":"/api/public/stack/e6df7f4c-6760-44f6-aa0c-62a5fe46155c.json"}}