{"version":"1.0","type":"card","id":"589d092a-7277-4309-b141-73001d28693a","url":"https://stacklist.com/card/589d092a-7277-4309-b141-73001d28693a","title":"Six Criteria for Enterprise Voice AI in 2026","source_url":"https://konecto.ai/blog/ai-voice-agent-for-contact-centers-enterprise-buyers-guide-2026/","note":"Autonomous resolution rate, language depth, integration ecosystem, deployment speed, security certifications, and managed service capability. Platforms winning enterprise contracts show working production deployments, not demos.","image":{"url":"https://ucarecdn.com/edf892d6-eafd-4444-82c3-231cfeb6a7f8/","alt":"Six Criteria for Enterprise Voice AI in 2026","width":700,"height":400},"stack":{"id":"db9dfb8d-3e93-4e22-97bc-2f8cc6e80eb3","title":"What Options Are Out There in Voice AI","url":"https://stacklist.com/c/technology/stack/db9dfb8d-3e93-4e22-97bc-2f8cc6e80eb3"},"created_at":"2026-07-20T09:13:48.608Z","updated_at":null,"aco":{"summary":"This enterprise buyer's guide outlines six key criteria for evaluating AI voice agent platforms in 2026, including autonomous resolution rate, language support, integration ecosystem, deployment speed, security compliance, and managed service capability. It compares platforms such as PolyAI, Cognigy, and Synthflow while providing cost benchmarks, demo questions, and proof-of-concept guidance for contact center decision-makers.","tags":["ai-voice-agent","contact-center","enterprise","buyer-guide","evaluation-criteria","autonomous-resolution","conversational-ai"],"key_entities":[{"name":"Konecto","type":"organization","confidence":0.95},{"name":"PolyAI","type":"organization","confidence":0.9},{"name":"Cognigy","type":"organization","confidence":0.9},{"name":"Synthflow","type":"organization","confidence":0.9},{"name":"Guillermo","type":"person","confidence":0.7},{"name":"AI Voice Agent","type":"technology","confidence":0.95},{"name":"Autonomous Resolution Rate","type":"concept","confidence":0.9},{"name":"Cost Per Contact Reduction","type":"concept","confidence":0.8},{"name":"SOC 2 Type II","type":"concept","confidence":0.75},{"name":"GDPR","type":"concept","confidence":0.7}],"classification":"framework","language":"en","confidence":0.85,"provenance":{"model":"claude-opus-4-6","tool":"@stacklist/mcp-server@2.0.0","confidence":0.85,"timestamp":"2026-07-20T09:14:16.170Z"},"token_counts":{"approximate":4690,"cl100k":3803},"content_hash":"sha256:4e93064abc3486069699e9e75ad1bf970663e18f63921f677706db911ee00e2a","acp_version":"0.2","body_available":true,"body_tokens":4690,"visibility":"public","agent_accessible":true,"status":"final"},"_links":{"self":"/api/public/card/589d092a-7277-4309-b141-73001d28693a.json","html":"https://stacklist.com/card/589d092a-7277-4309-b141-73001d28693a","md":"/api/public/card/589d092a-7277-4309-b141-73001d28693a.md","stack_json":"/api/public/stack/db9dfb8d-3e93-4e22-97bc-2f8cc6e80eb3.json"}}