{"version":"1.0","type":"card","id":"539510c5-8efe-4821-8e97-0ce6cb9a8945","url":"https://stacklist.com/card/539510c5-8efe-4821-8e97-0ce6cb9a8945","title":"Genesys Acquires Pinkfish to Accelerate Customer Experiences","source_url":"https://www.genesys.com/company/newsroom/announcements/genesys-acquires-pinkfish-to-accelerate-the-future-of-autonomous-customer-experiences","note":"This announcement details Genesys's acquisition of Pinkfish, aimed at enhancing Genesys Cloud AI with advanced agentic workflow automation and enterprise execution capabilities. The acquisition is set to help organizations transform customer experiences through improved automation and efficiency.","image":{"url":"https://ucarecdn.com/84351d3d-40dd-4df3-9903-2e9e42df96b7/","alt":"Genesys Acquires Pinkfish to Accelerate Customer Experiences","width":1280,"height":800},"stack":{"id":"4f648364-9585-4a1c-8ecf-6de928fbc694","title":"Signals Served #018 - The Outcome Is the Product Now","url":"https://stacklist.com/c/finance/stack/4f648364-9585-4a1c-8ecf-6de928fbc694"},"created_at":"2026-07-21T20:16:04.107Z","updated_at":null,"aco":{"summary":"Genesys announced its acquisition of Pinkfish, an agentic orchestration workflow company, to expand Genesys Cloud AI with MCP-based tool integration and workflow automation capabilities. The acquisition aims to help organizations turn customer intent into business outcomes through advanced agentic workflow automation and enterprise execution capabilities.","tags":["genesys","pinkfish","acquisition","agentic-ai","contact-center","workflow-automation","customer-experience"],"key_entities":[{"name":"Genesys","type":"organization","confidence":1},{"name":"Pinkfish","type":"organization","confidence":1},{"name":"Genesys Cloud AI","type":"technology","confidence":0.95},{"name":"MCP-based tool integration","type":"technology","confidence":0.8},{"name":"agentic workflow automation","type":"concept","confidence":0.9},{"name":"AI-Powered Experience Orchestration","type":"concept","confidence":0.9},{"name":"San Francisco","type":"location","confidence":0.95},{"name":"Xperience","type":"event","confidence":0.75}],"classification":"memo","language":"en","confidence":0.85,"provenance":{"model":"claude-opus-4-6","tool":"@stacklist/mcp-server@2.0.0","confidence":0.85,"timestamp":"2026-07-21T20:16:12.463Z"},"token_counts":{"approximate":2614,"cl100k":1955},"content_hash":"sha256:3cc444dc9c2a84602053cd3d894b87db43fff8060c7038bc0fccedeea4031c9e","acp_version":"0.2","body_available":true,"body_tokens":2614,"visibility":"public","agent_accessible":true,"status":"final"},"_links":{"self":"/api/public/card/539510c5-8efe-4821-8e97-0ce6cb9a8945.json","html":"https://stacklist.com/card/539510c5-8efe-4821-8e97-0ce6cb9a8945","md":"/api/public/card/539510c5-8efe-4821-8e97-0ce6cb9a8945.md","stack_json":"/api/public/stack/4f648364-9585-4a1c-8ecf-6de928fbc694.json"}}