{"version":"1.0","type":"card","id":"443e318c-4565-4ec0-8966-b70ecf886995","url":"https://stacklist.com/card/443e318c-4565-4ec0-8966-b70ecf886995","title":"Moving Beyond Simple Chatbots for B2C Support","source_url":"https://www.codestory.co/episodes/s12-e6-moving-beyond-simple-chatbots-to-run-end-to-end-b2c-support-and-operations-via-agentic-ai-layers-with-michael-fester-co-founder-of-14ai/","note":"Transform B2C support operations with agentic AI layers. Learn how 14.ai moves beyond chatbots to automate end-to-end customer support and business operations.","image":{"url":"https://ucarecdn.com/6a6bf7f4-71f3-4d63-a1bc-1a7fc22dcf32/","alt":"Moving Beyond Simple Chatbots for B2C Support","width":1400,"height":1400},"stack":{"id":"4a7cc3d8-26c0-4ce0-839a-302d608bd60a","title":"Code Story Season 12: Founder Interviews & Startup Insights","url":"https://stacklist.com/c/podcast/stack/4a7cc3d8-26c0-4ce0-839a-302d608bd60a"},"created_at":"2026-07-24T21:50:04.406Z","updated_at":null,"aco":{"summary":"Code Story podcast episode S12 E6 features Michael Fester, co-founder of 14.ai, discussing how agentic AI layers can replace simple chatbots to run end-to-end B2C support and operations. Fester shares his background in number theory at Cambridge, his first startup acquired by Sonos, and the creation story behind 14.ai's mission to set a new standard for AI-driven support operations.","tags":["agentic-ai","chatbots","b2c-support","startup","podcast","customer-operations","ai-support"],"key_entities":[{"name":"Michael Fester","type":"person","confidence":0.99},{"name":"14.ai","type":"organization","confidence":0.98},{"name":"Sonos","type":"organization","confidence":0.9},{"name":"Agentic AI","type":"concept","confidence":0.95},{"name":"B2C Support Operations","type":"concept","confidence":0.9},{"name":"Code Story","type":"organization","confidence":0.95},{"name":"Cambridge","type":"location","confidence":0.85},{"name":"Denmark","type":"location","confidence":0.8},{"name":"Paris","type":"location","confidence":0.8},{"name":"Unblocked","type":"organization","confidence":0.6},{"name":"Mezmo","type":"organization","confidence":0.6},{"name":"Braingrid.ai","type":"organization","confidence":0.6}],"classification":"transcript","language":"en","confidence":0.85,"provenance":{"model":"claude-opus-4-6","tool":"@stacklist/mcp-server@2.0.0","confidence":0.85,"timestamp":"2026-07-24T21:50:14.168Z"},"token_counts":{"approximate":561,"cl100k":512},"content_hash":"sha256:4ab8d564ed0a0988fd70432e80179c7c88b733d875c8bab6ae5b2b365c49560b","acp_version":"0.2","body_available":true,"body_tokens":561,"visibility":"public","agent_accessible":true,"status":"final"},"_links":{"self":"/api/public/card/443e318c-4565-4ec0-8966-b70ecf886995.json","html":"https://stacklist.com/card/443e318c-4565-4ec0-8966-b70ecf886995","md":"/api/public/card/443e318c-4565-4ec0-8966-b70ecf886995.md","stack_json":"/api/public/stack/4a7cc3d8-26c0-4ce0-839a-302d608bd60a.json"}}