{"version":"1.0","type":"card","id":"28a6dd8c-8e33-47c2-a3cc-0f76b0808c60","url":"https://stacklist.com/card/28a6dd8c-8e33-47c2-a3cc-0f76b0808c60","title":"Common Phone Call Mistakes That Cost Shops Appointments","source_url":"https://www.ratchetandwrench.com/running-a-shop/article/11466608/phone-call-dos-and-donts-2020-10-01","note":"A breakdown from Dytech Auto Group's general manager on the most common mistakes advisors make on the phone, including rushing the greeting, letting untrained staff pick up, and relying on rigid scripts.\n\nThe piece highlights how even small phone habits compound into lost appointments across a month.\n\nGood diagnostic read for operators who want to audit their own phone procedure before adding any technology.\n","image":{"url":"https://ucarecdn.com/88f7f66e-d44c-4a94-9289-27d410fc9e61/","alt":"Common Phone Call Mistakes That Cost Shops Appointments","width":1200,"height":630},"stack":{"id":"e6df7f4c-6760-44f6-aa0c-62a5fe46155c","title":"The Revenue Leak Problem in Auto Repair","url":"https://stacklist.com/c/business/stack/e6df7f4c-6760-44f6-aa0c-62a5fe46155c"},"created_at":"2026-04-17T17:44:51.586Z","updated_at":null,"aco":null,"_links":{"self":"/api/public/card/28a6dd8c-8e33-47c2-a3cc-0f76b0808c60.json","html":"https://stacklist.com/card/28a6dd8c-8e33-47c2-a3cc-0f76b0808c60","md":"/api/public/card/28a6dd8c-8e33-47c2-a3cc-0f76b0808c60.md","stack_json":"/api/public/stack/e6df7f4c-6760-44f6-aa0c-62a5fe46155c.json"}}