{"version":"1.0","type":"card","id":"09aca7bd-d020-4a38-bce1-c9faf2f739e5","url":"https://stacklist.com/card/09aca7bd-d020-4a38-bce1-c9faf2f739e5","title":"Agentic AI for Contact Centers: 2026 Guide for CX Leaders","source_url":"https://capacity.com/blog/agentic-ai-for-contact-centers/","note":"With the right agentic AI platform, contact centers can expect over 50% deflection of routine inquiries, 40% reduction in average handle time, and 100% interaction quality coverage. A practical guide covering use cases, ROI benchmarks, and implementation factors for CX leaders in 2026.","image":{"url":"https://ucarecdn.com/7af559ba-895c-41e1-ab1c-ac13acecb28a/","alt":"Agentic AI for Contact Centers: 2026 Guide for CX Leaders","width":5486,"height":3657},"stack":{"id":"12b01045-8ae4-420d-9fba-70c77ae7a0d0","title":"Agentic Customer Experience","url":"https://stacklist.com/c/technology/stack/12b01045-8ae4-420d-9fba-70c77ae7a0d0"},"created_at":"2026-06-08T06:26:30.445Z","updated_at":null,"aco":null,"_links":{"self":"/api/public/card/09aca7bd-d020-4a38-bce1-c9faf2f739e5.json","html":"https://stacklist.com/card/09aca7bd-d020-4a38-bce1-c9faf2f739e5","md":"/api/public/card/09aca7bd-d020-4a38-bce1-c9faf2f739e5.md","stack_json":"/api/public/stack/12b01045-8ae4-420d-9fba-70c77ae7a0d0.json"}}