{"version":"1.0","type":"card","id":"0946fc15-7eb9-4e1a-b9d9-ca6d3a99676e","url":"https://stacklist.com/card/0946fc15-7eb9-4e1a-b9d9-ca6d3a99676e","title":"A 3-Minute Guide to Real-Time Call Monitoring","source_url":"https://www.cxtoday.com/contact-center/a-3-minute-guide-to-real-time-call-monitoring-and-in-call-coaching","note":"This guide provides a quick overview of real-time call monitoring and in-call coaching, highlighting their importance in enhancing customer service and agent performance. It serves as a resource for understanding how these tools can improve call center operations.","image":{"url":"https://ucarecdn.com/ad94eec6-7ac6-4693-a562-d1ac1ef012db/","alt":"A 3-Minute Guide to Real-Time Call Monitoring","width":1200,"height":630},"stack":{"id":"ee0466af-4df6-4791-9a52-69b91e9156fe","title":"Service Advisor Coaching","url":"https://stacklist.com/c/technology/stack/ee0466af-4df6-4791-9a52-69b91e9156fe"},"created_at":"2026-04-20T14:54:21.778Z","updated_at":null,"aco":null,"_links":{"self":"/api/public/card/0946fc15-7eb9-4e1a-b9d9-ca6d3a99676e.json","html":"https://stacklist.com/card/0946fc15-7eb9-4e1a-b9d9-ca6d3a99676e","md":"/api/public/card/0946fc15-7eb9-4e1a-b9d9-ca6d3a99676e.md","stack_json":"/api/public/stack/ee0466af-4df6-4791-9a52-69b91e9156fe.json"}}